Calls and impersonation
“Your bank says your money is at risk”
A genuine bank will not need you to move money to a “safe” or “holding” account.Reviewed 29 August 2026 Next review 29 November 2026
What to do first
- End the call. You do not need to stay polite or explain why.
- Wait a moment, then contact your bank using the number on your card, statement or official app.
- If you already moved money or shared details, tell the bank immediately that it may be fraud.
- Keep messages, numbers and payment details that may help the bank or police.
Warning signs
- A demand for secrecy.
- Pressure to transfer money while the caller stays on the line.
- A request for a one-time passcode, PIN or full password.
- Caller ID used as proof that the call is genuine.
What not to do
- Do not move money to protect it.
- Do not share a one-time passcode.
- Do not call back using a number supplied by the caller.
Sources checked
Cleverways summarises these sources in plain English. Follow the source organisation’s current instructions where they differ.