Delivery messages
Royal Mail redelivery text: how to check it safely
A message claiming to be from Royal Mail or another delivery company can look convincing. Check a parcel without using the link in the message.Reviewed 29 August 2026 Next review 29 November 2026
What to do first
- Do not use the link or telephone number in the message.
- Open the delivery company’s official app or type its known website address yourself.
- Check any tracking number through that trusted route.
- Forward a suspicious text to 7726, or a suspicious email to report@phishing.gov.uk.
Warning signs
- An unexpected small fee for redelivery or address correction.
- Pressure to act quickly before a parcel is returned.
- A web address that only resembles the delivery company’s real address.
- A request for card details or personal information before you can check the parcel.
What not to do
- Do not assume a logo proves who sent the message.
- Do not enter payment details simply to test the page.
- Do not reply to the sender.
Sources checked
- Royal Mail — scam protection and suspicious delivery messages
- GOV.UK — report suspicious messages and phishing
- National Cyber Security Centre — phishing guidance
Cleverways summarises these sources in plain English. Follow the source organisation’s current instructions where they differ.